January 20, 2009

The dope on TheLadders

Filed under: For Managers, Hiring, Interviewing, Job Search, Recruiting, Stuff I worry about

I’ve written before about TheLadders’ veneer of exclusivity and the mass-market business model underneath it. When a paying customer of TheLadders recently shared the transcript of a customer-service “chat” she had with a Ladders’ rep, I had to hit this topic again. The misrepresentations TheLadders makes on its web site are beyond the pale. “Only $100k+ Jobs. Only $100k+ Candidates.”

Only it’s not true.

The story is in this week’s Ask The Headhunter Newsletter: Liars at TheLadders. E-mail from readers has been filling my mail box — comments that I’m sure other readers would like to see. So I’m opening this up for discussion here on the blog. Please feel free to post your comments below.


UPDATE March 19, 2014
Angry, frustrated customers of TheLadders who say they were scammed finally get their day in court. Federal Court OK’s Suit Against TheLadders: Breach of contract & deceptive practices

UPDATE March 12, 2013 A consumer protection class action suit has been filed against TheLadders. If you believe you’ve been scammed by TheLadders, you can join the suit by contacting the law firm that filed the complaint. More here: TheLadders sued for multiple scams in U.S. District Court class action


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279 Comments on “The dope on TheLadders”
By kavitha
December 26, 2011 at 12:36 am

Is there any way we can complain on these guys .No response from those guys . If I can scold them , I should do it myself first as I should have done some research before I payed for it as a recruiter .

By tom kane
January 16, 2012 at 3:07 am

The Ladders is the most inept organization that I have hired. For the last 7 years I was President/CEO & Chairman of a $10M manufacturer. The time came for me to move, so the Ladders lured me in with the money back guarantee. For 6 months I executed the search with all my effort and following the guidelines of the Ladders. Not one interview resulted from the ladders leads. I participated in 2 interviews through my own contacts. NOW, the Ladders does not want to refund their guarantee because I am 5 phone calls short to my career counselor according to their “checklist of accountability”. I have blown away all the other checklist metrics including # of resumes submitted (they require 3/week and I’ve been burning 30/month). It is simply illogical to use a checklist as the measure of an individuals search effort. It is not reasonable to think that 5 more 15 minute “check-in” calls to my career counselor would have made any difference in the dismal results of their planned program. Further to withhold a $2500 refund indicates that somehow the Ladders believes that services offered have been delivered. OK, “we guarantee a job in 6 months”. No, Marc Cenedella that did NOT happen, and in fact your system failed to initiate ONE SINGLE INTERVIEW despite my dedicated compliance to your proven program. So your Signature program now only failed to produce a job it produced literally ZERO INTERVIEWS for a polished C level executive with 20+ years of excellence. And now your policy decision: you missed 5 calls to your adviser over the 6 month program, making you ineligible for the refund, just read the terms and conditions Mr. Kane. Scam? definitely. Professional ethics? Moral Fabric of the Ladders leadership? A commitment from Marc Cenedella that he stands by his organization and makes good on his BOLD marketing statements. Marc is a well funded fraud at best and a loathsome talent-less queen of the marketing glitter parade, nonetheless, his personal values and company policies prove him to be a cold and inert con artist who gets fat on costly false promises. He is to inexperience and generally ignorant to recognize that he will not leave a legacy of a great company behind. He is making enemies with a select group of businessmen who will expose him and bring down his house of cards. And these men will do it, not for spite, but because it is the right thing to do. (The lessons that Marc missed while he was weasel-wording his terms and conditions.)

As for me, I will be in small claims court should anyone care to join me.

By Bob McGinnis
March 23, 2012 at 4:29 pm

TheLadders.com? Markets change quickly and volume during these times for such a market are vital. I recently aquired TheLadders.com do draft a more current resume for myself only to be ignored. Oh, they took their money immediately, but did I receive a call, thank you or even an email. No! It’s been 3 days since aquiring TheLadders.com to do this for me and still nothing. I requested to be refunded in full. I must say that the individual whom sold me on this at TheLadders was very apologetic and helpful. It would be nice when companies establish themselves that they first wait to go to market until they know they can handle the volume. Most businesses experience pain points, but my experience has been once these pain points are brought to light in such companies they are merely brushed aside and never really addressed. Imagine how much more revenue could be generated if someone would just take the time to do it right the first time and address issues as they arise. Too many chiefs and not enough indians??? Someone is taking the money to the bank. Doesn’t that someone want to take more to the bank? Go figure!

By Tony
April 23, 2012 at 2:23 pm

When you pay the premium amount you are told your resume is evaluated, read and edited by a professional. This is a lie. An automated computer program compiles pre-canned notes to your resume based on some algorithm. The notes are unhelpful and are the same general tips you’d get from googling tips for resume. Some of the tips didn’t even apply to my resume at all… It is not customized or personal at all! ! Just pre-canned drivel.

Don’t pay for the Ladders!!!!

By Lisa
June 25, 2012 at 5:23 pm

My dad, my best friend, and myself all received the SAME ‘review’ letter! the only thing different was our names! RIDICULOUS! I finally decided on beachresume.com and am very happy, and am not broke (like i would be if id hired the ladders!).

By d
July 1, 2012 at 7:38 pm

trying to navigate the website and get information relevant to what you need is worse than trying to return a faulty hard drive. obviously a sham. don’t use them, delete them and forget the name exists. P.S. I should charge them for wasting my time trying to get info on employment

By disgusted
July 1, 2012 at 7:47 pm

schmegma(ripoff)/loss of time spent investigating=ladders.com(x)

By Kevin G
July 11, 2012 at 4:45 pm

Yeah…they are a definite scam and if you have given them your card they keep running through until you tell them to stop. I don’t know how they did this as the expiration date on my card changed from 5/12 to 5/14 this year…they billed me on July 9th this year….soooo how did they get around that….they said the fine print allowed them to go ahead and charge me. Did they assume the date changed without contacting me..ABSOLUTELY….SCAM in the first CLASS!! I will have my bank change my CC number and effectively eliminate their ability to automatically deduct it from my card. Oh and by the by….I make over $250 K, employed for the last 5.5 years and am in demand as a Sales Manager, fielding about 3-4 calls per month from headhunters…..in 2.5 years I NEVER received a call from anyone at the Ladders or the companies I applied to about the 35 or so different jobs. What does that tell you?

By Pamela
August 25, 2012 at 1:12 am

Kevin G,

FYI: be carefully in regards to the automatic charge issue. I had a company which was doing automatic billing and thought by changing the credit card number I wouldn’t be charged.

Surprise, the bank just transfer the charge to my new card number without informing me. I had to jump through hoops to get the charge reversed.

Also, this is a a note on banks. I have in the last 2 orders of checks been asked personal questions on data which I have never given any bank. Like; what was my sister-in-laws birthday. How did they know I had a sister-in-law, her name and her birth date? I confronted them the 2nd time when they ask personal questions about my mom. They just asked a different question about me, like the address where I had lived 25 years ago. They refused to give me any information about where they were pulling the information from.

By Former Ladders Subcontract Writer
October 9, 2012 at 9:04 pm

I am a certified professional resume writer and have been writing resumes for 13 years. About three years ago the Ladders came begging me to join their team. The first two years were great. Then they either started to either lose money or they got greedy as the payment for subcontractors went to just $90 an order. A lot of writers left and then I was writing resumes for industries that I usually did not typically receive orders from. Then the ladders took on a bunch of new subcontractors and paid them even less. The last three months that I was with them they never sent me an order. When I would e-mail the ladders about not receiving work or if to see if orders were slow, they would ignore me. That’s real mature and professional of them. I have since moved on and returned to the private sector to make a decent living.

By pj
October 10, 2012 at 4:54 pm

Yes everyone complains about the ladder but no one does anything. Meanwhile they are thriving and getting good press reviews. Are you all barking up the wrong tree??

By lista discoteca sotavento
November 6, 2012 at 12:49 pm

Helpful information. Lucky me I discovered your website accidentally, and I am shocked why this twist of fate didn’t took place in advance! I bookmarked it.

By JRB
January 19, 2013 at 2:01 am

As a recruiter – my experience with the Ladders has been very disappointing. I was having problems with the site and I called customer service 3 times and told them the problem and no one got back to me – wrote them – no answer. Their support teams were rude and had no customer service skills at all. Their resumes on the site are old and stale. Their search feature did not return accurate results and I had to page through the results
with no ability to avoid resumes I already viewed even though I deselected “VIEWED” feature. You are better off using other board – get better results – there is no way to tell on Ladders how old resumes are. They have a ton of names that only give you a minor profile but no resume. The site is time consuming to work with!

By Dan Potter
February 27, 2013 at 1:36 am

I visited again today after some time and was again woefully disappointed. The search filters are far too broad and ineffective for use in healthcare leadership recruitment. I made repeated attempts to identify simple hospital titles and received garbage in return. I will need a compelling reason to return.
Respectfully,
Dan Potter
Managing Director
Potter Associates
(25 years in retained search)

By Ask The Headhunter® | Nick Corcodilos – TheLadders sued for multiple scams in U.S. District Court class action
March 11, 2013 at 9:19 pm

[…] The dope on TheLadders […]

By Chris Phillips
March 19, 2013 at 12:37 pm

Add me to the long list of haters of theladders.com here. What a total rip-off. I got some of my money back, but I should have known better. I wish more could be done to put them out of business. If anyone is starting such a movement, count me in!

By Ask The Headhunter® | Nick Corcodilos – TheLadders: Job-board salary fraud?
March 19, 2013 at 3:42 pm

[…] But lets get back to “the rare occasions” when Ladders customers don’t get what they pay for. The reporter should interview Phil, who says those occasions aren’t so rare: […]

By J.A. Brandon
March 28, 2013 at 2:21 pm

Wish I had been hip to this rip off before signing up. Paid for over six months and not one single job lead from The Ladders. Just endless comeons for other services.

A complete and total scam.

By Tim
April 30, 2013 at 12:28 am

I signed up for the ladders but only basic, i did not pay but i wanted to cancel it and i tried for an hour or close to that and it kept saying hmmmmmm this site did not load….they wont let me cancel, now all they have is a name and email address but i did not pay them… i wrote and demanded they cancel…i dont want them. If i threaten to call the law on them will that hurt my chances at finding a job. I am an honest guy.

By Tom Quaverie
June 18, 2013 at 12:24 pm

I applied for a few jobs on the Ladders and received an offer for 3 of them. Each one was over 150K/ann. Maybe you people are just unqualified or uneducated.

By PJ
June 18, 2013 at 12:47 pm

I really do not care about what people write about the Ladders…if the job posting are REAL then you are not qualified for the job.

By Former Ladders Subcontract Writer
July 6, 2013 at 8:59 am

I subcontracted with the Ladders for three years and I think many of the clients had unrealistic expectations of the services offered, especially in the midst of the Great Recession. Clients who once earned over $100,000 would refuse a $70,000 job, which is more than what most Americans earn. I often felt like I was writing resumes to help pay for someone’s yacht, ferrari, country club membership, mansion, or European vacation.

By persian cat shampoo
November 12, 2013 at 2:54 am

After which, get a conditioning cap and position this on the hair.

And, they make build up on our hair too which starts weighing our hair down
right after certain time frame. Unfortunately, it usually takes another three months before the problem solves itself and by that time you’re already trying
everything you can think of to stop your hair from falling
out.

By Ask The Headhunter® | Nick Corcodilos – Federal Court OK’s Suit Against TheLadders: Breach of contract & deceptive practices
March 19, 2014 at 9:13 am

[…] | TheLadders: A lipstick pig’s death rattle? | TheLadders: Going Down?|Rickety, Leads Nowhere|The Dope on TheLadders|Marc Cenedella Sells E-mails: $30/month|TheLadders: Job-board salary fraud?|TheLadders: A Long-Shot […]

By Suzie
December 2, 2014 at 6:47 pm

Thanks for the excellent article, Nick! A close friend of mine had actually used TheLadders for a bit a while back to try to find a job. Luckily, someone introduced her to a position so she stopped using it. I’ll forward this article over to her so she knows what she’s getting herself into in the case that she decides to use it again!

By Diana Perkins
August 2, 2015 at 3:03 pm

Help. I cannot get The Ladders to stop sending me email. Who can I contact at this bizarre company?

By Nick Corcodilos
August 3, 2015 at 10:38 am

@Diana Perkins: Good luck trying. Many have complained that TheLadders ignores requests to stop charging credit cards and to stop the endless mails. You have a few options. Contact your state attorney general’s office, and note that Ladders was sued in federal court in a consumer class action (see http://www.corcodilos.com/blog/7084/federal-court-oks-suit-against-theladders-breach-of-contract-deceptive-practices). Then contact your state’s department of consumer affairs, as well as NY state’s, where Ladders is based. Complain that Ladders is violating your consumer rights. Notify your ISP about Ladders’ spam – and include copies of your requests to stop. Then look up TheLadders’ web hosting service and file a spam complaint with them, too (try http://www.whoishostingthis.com/). The hosting service is required to investigate and may suspend the site for federal violations.

Fight spam and harrassment. Use all methods at once.

By doug marcus
September 16, 2015 at 4:06 pm

well when you run their how much you are worth engine, its $100K for everybody. last time i will look at it.

By Nick Corcodilos
September 16, 2015 at 4:11 pm

@doug marcus: Are you saying that today if you use the “engine” everybody comes up $100K???

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